QR codes are the answer & here are 5 reasons why!

Posted on June 4th, 2022

Although they’ve been around since 1994, QR codes or ‘ quick response ’ codes have rapidly become the norm. These square barcode-looking things store digital data that can be accessed right from your personal device. QR codes are smart, handy, and pack a big punch. Even before the pandemonium of Covid-19 restaurants were adopting these codes at their tables to showcase their menus and increase the ease of use for their guests.

In this digital age, you want to use technology to your advantage. Don’t work harder, work smarter; so why not jump on board? The ease of use and dine-in experience is going a step further with QR codes and we’ll tell you exactly why this is the case.

Here are 5 reasons why restaurants should be using QR codes!

1. It’s simple, reliable, and easy to use.

You’re able to scan the QR code with most smartphones (Android or iOS) just by opening your camera. It will detect the code almost immediately and bring you to the menu or landing page of the restaurant. For some, it will be a PDF menu or it will bring you to a web-based application.

There’s absolutely no app to download and there are no fees to use it (especially if you do it with Spades). It’s safe, secure, and fast. There’s no wasting time, there’s no browsing, it’s paperless, and you’re giving the guests exactly what they want (insert your restaurant’s most delectable dishes!).

Speed up your ordering process with just a scan. The tech is so good that you’ll rarely find issues using these QR codes. Most of all it’s intuitive and if guests haven’t heard of QR codes it’s easy to explain in 10 seconds or less. Scan and go!

2. They’re inexpensive and cutting down on printing costs

Digital menus are useful in the sense that you don’t have to print them and they can be reproduced at any point. With Spades, you have the ability to upload any of your restaurant’s menus at any time. Need to make quick changes or offer special menus without printing? You can do exactly just that while saving money and saving a whole bunch of trees!

You can place your QR codes in a multitude of places so your guests never miss the opportunity to scan the menu. The name of the game is accessibility and you can be sure that your guests will thank you for it each time they visit!

3. It’s Increasing order averages and upselling

Since launching Spades we’ve noticed an increase in items ordered by guests. The comfort and accessibility of having the menu right at their fingertips provide the opportunity to browse at their leisure.

Conclusively, by ordering from a digital menu guests don’t feel under pressure to decide quickly and are more inclined to add additional dishes just because they can!

4. A better guest experience

QR codes make it easier by freeing up the staff’s time to focus more on what they do best. Creating an experience their guests won’t soon forget! By eliminating the fussy process of running back and forth, and the risk of missing something a guest ordered; staff are less likely to create errors and have miscommunications.

Do the staff and guests a favor, use Spades and save everybody heaps of time, so they can do more of what they love!

5. Pay the bill faster than ever before!

Here at Spades, our goal is to achieve a frictionless experience for both guests and restaurants, so saving time and money is as easy as scanning the QR, splitting the bill, tipping the staff, & paying!

No more waiting for bills, no more stress or wasting time, it’s all about getting straight to the point. Guests are able to scan and pay when they want and leave when they want, right from their smartphones without any back and forth.

Big parties that need to split the bill…it’s not a problem! Split the bill twenty-five ways and guests won’t pay more than they ate! A major plus for the restaurants and staff is there are more tips! The game has changed, the experience has elevated and guests are enjoying their time way more. Just alone at one of the partner restaurants we’ve seen a 1000% increase in tips for the staff!

Looking to Spades it? Give us a try!

3 tips to elevate your guest experience

Posted on June 4th, 2022

1. Your website should speak for itself!

Your website is a must-have, not a nice-to-have. It serves a viable purpose and should be organized in such a way that helps your restaurant be seen accordingly. When guests come to your website you have the power to draw them in. You have the power to make them show up and sit down to order.

Surprisingly, this is a direct representation of your restaurant so why not show it off a bit! With a contemporary website and an enticing online menu, you’re destined to invite more guests – just by the sheer look of things. Don’t hide away – stand out and make yourself known. It’s all part of the dining experience!

Here are some things to keep in mind about your website…

Cut out the clutter and get straight to the point. It’s all about the essentials. Convey opening hours, your address, reservations online, your online menu, and your phone number. Anyway for them to find you and get in contact is vital, especially when guests take a glimpse at your site.

Direct guests by giving them simple and easy headings so they find exactly what they’re looking for in no time. A helpful additive would be to include a map so you can be found a whole lot easier.

Nowadays, it’s easier than ever to make your presence online known, so set the right tone and you’ll be mightly surprised by the results.

Give your potential guests something to feast their eyes on before they fill their bellies. Stunning visuals are all the rage and a perfect opportunity to give a taste of all your tasty dishes as well as your restaurant’s ambiance. Get

Restaurants that invest in a tasteful and appetizing online menu have the power. You need to stand out and separate yourself from all the other businesses vying for your guest’s attention. So who’s got it better than you?

Keep it professional and avoid using messy or disorganized online menus. Avoid amateur pictures and PDFs, for it will diminish the quality of what your dishes actually look like in person.

Online reservations are simple to provide but go a long way for guests making plans to visit your restaurant. With a few clicks on their computer or a few easy taps on their smartphone, they’re ready to go with little to no effort.

By integrating your own online reservation system you avoid having to pay premiums for pricier reservation platforms.

2. Make contact and make your presence known!

Communicate with guests and make it effortless to find you online. It’s all about visibility and it can be a win-win for both parties.

Getting out there may seem hard at first but doing so will be most fruitful for your business. Expanding your reach is the key to success for any company, not just restaurants, so treat it as such and get out there!

By adding your social media icons to your website you create easy access for guests to be directed to your social platforms. Instagram, Facebook, Twitter, Google reviews, and even LinkedIn are all practical ways of engaging and getting feedback from guests.

It might be subtle but these are all great ways of reaching out and connecting. It’s most certainly an art, but the more you invest in it the better the outcomes. Build a following and take it post by post, or comment by comment.

Does your restaurant have events coming up or special food and drink promotions? Use social media to your advantage and get the word out there. Stirring up some buzz only helps your online presence. Again, it’s all about enticing guests before they even get to your restaurant!

Rank your website higher in Google by using search engine optimization.

With clear words and phrases related to your restaurant and cuisine, you can maximize your viewing potential online. By purchasing your restaurant’s web domain you can draw easy traffic inexpensively just by including optimized content.

It’s not just visuals, SEO is all about having relatable content. As long as it is easily readable and you’re using the right keywords you can connect more audiences to your website as well as other social media platforms.

3. Spades it and simplify the dine-in experience

With Spades, our web-based payment solution seamlessly integrates with your restaurant’s POS system. Guests can scan a QR code or tap the NFC to view the menu, split, tip, and pay all from their smartphones.

It’s easy, simple, and effortless from start to finish.

For restaurants to use our web-based application there are:

Here at Spades, it is our mission to simplify the dine-in experience from guests to restaurants everywhere. The world is digitizing every day and we plan to be at the forefront of it all!

Everything you need to know about POS systems for your restaurant

Posted on June 4th, 2022

Your guide to restaurant POS systems

In this ever-evolving tech-driven world it’s hard to keep up with what’s coming and what’s going. We’re already in 2022 and if you haven’t digitized your payment methods, you better catch up!

As a restaurant owner, it’s imperative to know what the latest technology is and how it can help you and your business grow. You don’t have to be tech-savvy or even an ardent user – but getting ahold of these tools and learning to use them can easily boost your performance.

Years ago, it might have seemed non-essential but we’ve entered into an age where everything digital – is essential. Ever since the pandemic, Dubai-based delivery platforms have really expedited this process. Digitization is everywhere and it’s not going anywhere, anytime soon.

Most, if not all restaurants that have re-opened have converted to digital solutions to accelerate their business, from QR codes to online payments, to multiple delivery services. Restaurant owners need to stay on top of this revolution and embrace it, but where should one start?

Start with: what is a POS System?

A POS system or point of sale system is a computerized operating machine that requires hardware and software to accept payments and record transactions.

There have been many points of sale systems over the years dating back as far as 1973. Things have evolved rapidly – and in Dubai, you can find at least 150 different POS systems (companies) all varied in utility, differing based on payments and the recording of transactions.

What’s the software?

The programs help you to manage your transactions. There are many to choose from, some free and some affordable and some a bit more pricy. For the best results choose software that best suits your business model, because a fine-dining restaurant might differ from a neighborhood ice cream shop.

In addition, some software can be installed in person and some can be installed remotely.

Did you say hardware?

The main piece of hardware in your POS system allows you to access and operate your software. The POS terminal is a digital cash register that can be used on mobile devices, computers, or tablets. Making it simple and easy to use.

Other aspects include receipt printers, kitchen terminals, and payment terminals (or credit card readers).

The goal like everything is to keep things running smoothly and promote a more efficient way to save time and boost your restaurant’s performance!

What should you look for in today’s POS?

On busy nights, when your restaurant’s packed and your staff is struggling to catch up – a steady and reliable POS system is your best friend. It’s not just a payment processor, it does way more. With such smart systems, you can manage better, serve food faster, book tables, and track your data across the board without breaking a sweat.

Below you’ll find some reasons why using the right POS can help you!

Check-out with ease

The point of choosing the right POS is to help track and close out transactions without more pens, papers, and calculators. A solid POS should integrate into your payment terminal and help you keep track of every ticket and order.

Track payments in real-time

POS systems were used before digitized systems, to help businesses keep track of their transactions and to produce daily reports.

Nowadays modern POS systems help you stay on top of everything in real-time with more than half the effort. If you’re managing multiple restaurants, this feature can be more than just useful — it can help you stay ahead of your accounting.

Table management

No matter the number of tables the best and easiest POS systems will give you access to any and all of your restaurant’s tables. Stay on top of the rush and no your exact layout without any extra stress.

Transparent reservations

Managing the floor with little to no effort means booking more tables faster, and more orders out of the kitchen. You’ll see how many tables are free and when.

Orders at the table

Using mobile POS systems, staff no longer need those pens and paper to write down orders, nor will they need to even remember them. Digital orders reduce mistakes and misunderstandings between customers, the kitchen, and the front of the house.

Synchronize the front-of-house and kitchen

The right POS system can make all the difference. Further reducing wasted time, staff no longer need to run back and forth from the kitchen. Orders are entered into the POS and then displayed on a terminal or printed on impact printer (heat resistant) tickets in the kitchen.

Take inventory

Take stock before it’s too late! With mobile POS systems, staff has the ability to check exactly which items are still available in the kitchen so you never get stuck without a dish and an unhappy customer.

Manage your Staff

POS systems even tell you when your staff is available and who can fill in last minute if needed. No need to manually enter your staff’s schedule, everything is automatic and organized.

Instant data and statistics

Which dishes were the favorite tonight? Do guests prefer dinner on Wednesdays? Did happy hour meet your quota? Was this Saturday slower than the last?

Any information is good information, even if it means you’re losing sales. With this data, you’ll be better prepared to pivot and make changes where it’s absolutely necessary. Stay ahead before the overwhelm takes hold!

Market place

Another essential aspect to keep in mind is POS systems that provide marketplaces for third-party integrations. These platforms otherwise known as APIs ( Application programming interfaces) are a set of functions that allows applications to access data and interact with external software components, operating systems, or microservices.

To simplify, an API delivers a user response to a system and sends the system’s response back to a user.

The more tools you use the more possibilities to elevate your business. Spades seamlessly integrate over a dozen different POS systems with marketplaces that are key to restaurants and the F&B industry from delivery, marketing, accounting, and much more!

Some of our partners include Foodics, Aloha, Micros Systems, LS Retail, Revel, Tevalis, iiko, Lightspeed, Linga, Maitre’D, Par, Positouch, and Squirrel!

About Spades

While using POS systems has changed the game, the digital revolution has just begun! There are many more tools in the pipeline for business owners to utilize and take advantage of.

With Spades, our web-based solution seamlessly integrates with POS systems. Guests can scan a QR code or tap the NFC to view the menu, split, tip, and pay all from their smartphones.

There’s faster table turnover, higher average basket sizes, more tips for staff, and more engagement with guests!

For restaurants, our end-to-end POS integration means if an order shows up on Spades it also shows up on the restaurant’s POS system. Boom. No more, pens, papers, calculators, or running back and forth. Everything is automatic and in real-time: this means even the transactions, reports, and payouts are all in one place for your staff and management.

Everything is changing, not just us but every sector across this rapidly evolving digital landscape.

If you’re interested in what we do and how our solution integrates with your POS….check what Spades can do for you.

With Spades – how do you increase your check size?

Posted on June 4th, 2022

In restaurants, every table counts, but in some cases, there are tables that really stand out. It’s not because they’re loud, indecisive, or even because they’re difficult…

What sets these types of tables apart from others, is the size of their orders: drinks, appetizers, main dishes, desserts, an after-meal coffee, and maybe an extra order to take home for a late-night snack.

Suffice to say, this table’s bill is by far, way higher than the rest. It’s amazing and every restaurant can appreciate more of this kind of business each day.

Here are 5 ways to increase your average check size

At Spades, we help restaurants become bigger, better, faster, and stronger with our web-based solution. Our methods have helped restaurants boost their average check size and here’s why:

1. Guest experience is key

At the forefront of every great restaurant is a great dine-in experience. If you want to boost your guest satisfaction and guest retention rates, you need to hone in on what your guests ultimately need.

This is nothing new for restaurants and hospitality, but it’s getting back to the basics that will prove to be the most impactful in contributing to bettering the guest experience.

Restaurant goers expect to be treated well. This means a nice atmosphere, food cooked to perfection, and a friendly attentive staff. The more they feel at home, the more dishes guests will find on their tables.

2. Know your diners

What exactly do your guests need? Without knowing what they’re thinking, restaurants miss out on opportunities for growth. By understanding your guest’s expectations you can adapt and stimulate their senses to order more.

With Spades, restaurants free up staff to connect and do the work that is most important. By being more present mentally and physically, staff will naturally have more time and space to understand the wants and needs of each table.

Your guests are there to eat food and be merry, but with increased genuine interactions from the staff, you distill a loyalty that is unparalleled.

3. Switch your menu up

Everybody loves finding exactly what they want when they want it. When adapting your menu to fit guest desires you make it more accessible for an upsell or cross-sell.

Switching up menus isn’t bad, it gives restaurants the opportunity to organize their menus and draw the right attention to promotions, best-selling dishes, and everybody’s favorite – Happy Hour!

Upload multiple menus with Spades, but keep it simple and give guests the opportunity to try a little bit of everything.

4. Educate your staff

When going to a restaurant one of the last things guests will remember is how good the food was and how the staff made them feel.

Restaurant staff needs to know their stuff and they need to be as straightforward as possible. With an organized menu and a knowledgeable staff, restaurants have the power to suggest more mouthwatering options.

By using Spades, the staff is able to free up more time to be more present with a multitude of different guests – while running the front of the house as smoothly as possible.

5. Make it easy for guests

Save more time and reduce stress. Spades are here to streamline the experience not only for restaurants but most importantly for guests. By adopting the latest and greatest tech, you’re making everyone’s life easier.

Simplifying the process and giving guests the power right in the palm of their hands, is a win. Scan the QR or tap the NFC, split the bill with however many at the table, the staff receives more tips, and guests pay when they want, how they want!

By making it easier for staff, you’re cutting out the tedious and time-consuming parts in between. No more running back and forth closing out bills at the POS system. There’s just more time to elevate the guest experience!

You can increase the number of items on guests’ bills by digitizing the restaurant experience.

With Spades – Increase your tips!

Posted on June 4th, 2022

Here at Spades, our goal has always been to simplify the dine-in experience from start to finish.

When guests scan our QR codes or tap the NFC at their tables they get everything they need in seconds — including the option to tip the staff for their service.
Although Dubai is not a tipper’s paradise, our all-in-one payment solution is changing the game. We believe in incentivizing and empowering restaurant staff, because better service means, happy diners, and happy diners mean more of everything – including tips for the staff! Don’t forget – it’s all about elevating your guest experience!

Spades and tipping

Theoretically, guests are more likely to tip when the dine-in experience has been to their liking. These tips more often than not, are a representation of the quality of service provided by restaurants and their staff –- but, who’s to say we can differentiate between one factor and another?

According to a Mckinsey report titled The future of payments in the Middle East, there are multiple factors driving this trend, including industry pressures, disruptive forces, changing payment patterns, and more opportunities for banks and fintech companies as the market expands.

Spades is a part of this future and our payments solution is already making waves with our restaurants. Since launching, staff has noticed an increase in tips by 3x more just by using our method!
This is what we’re talking about when it comes to Spades changing the game!

Benefits of tipping staff

Tips are a great way to keep your staff motivated and hungry for more. At the end of the day, you’ll find your employees with higher satisfaction and an increased drive for improving their skills as well as the guest’s experience.

With Spades, you’re giving more time to your staff to do more of what makes them superstars. They don’t have to keep running around, closing out bills, printing receipts, and calculating splits, because our all-in-one payment solution makes things effortless for everyone. The focus becomes entirely on the guest experience so they can actually create connections.

So when guests head to pay they are prompted with an option to tip 5%, 10%, or enter a custom amount of their liking.

By suggesting this option to tip before check out –- guests were more inclined to include it in their total bill. Thus, an influx of tips came flooding in.

Make it easy with one tap and tip!

Tipping is easier now than it has ever been because everything is accessible right in the palm of the guests’ hands.

They no longer have to pull out cash or count change or guess how much to tip. With Spades, everything is included right on the digital bill.

By scanning the QR and tapping the NFC, payment is straightforward and easy. No longer do we have to wait for the check, split the bill, or even get their credit card out. This solution is for everyone, the restaurants, the guests, and the staff.